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Delivery Information

Delivery Information

Delivery Schedule

We will normally process your order within two business days. International orders are generally delivered in under three to four business days once they have been processed. However, during busy periods, it may take a little longer to arrange shipment of your order. Goods are sent out Monday to Friday only – and not on a weekend or Bank holiday.

Unfortunately due to an increase in fraudulent credit card activity on our site solelyshoes.com now only deliver to the invoice address given – the credit card used must be issued to this invoice address, and the secure code must be quoted. All credit cards are verified, with further checks done when deemed necessary.
At our discretion, we will consider shipping to a business address when we can verify the cardholder is confirmed at that address.

Unfortunately we are no longer able to send out goods to the Russian Federation. We will not deliver to a P.O. box under any circumstances.

In the event of any footwear becoming faulty or under complaint we regret that we are unable to cover any return shipping costs.

Shipping and Handling Costs

Shipping charges remain the same. Shipping and Handling charges and level of service for purchases as follows:

UK – Normally next working day delivery (DHL , UPS Standard Service or Royal Mail Signed For Delivery) – £6.95 plus VAT @ 20% see Returns Policy

Most European (EU countries only) – two to three working days delivery (UPS Standard Service or International DHL Signed For
charges From ) – 1 pair: £13.95, 2 pairs: £19.50, 3 or more pairs: £25.
plus VAT @ 20%

USA and Canada – (UPS/DHL Express Service or Royal Mail International) – 1 pair: £22.50, 2 pairs: £35.00, 3 or more pairs: £40.00.

Rest of the World – three to four working days delivery using most cost effective carrier for destination country – 1 pair: £29.00, 2 pairs: £49.00, 3 or more pairs: £59.00