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Returns Policy

Returns Information

Returns Policy

Please Note : Special Terms and Conditions Regarding Returns & Exchanges of Sale/Discounted Items – We are unable to exchange or refund sale items sent to addresses outside of the EEC.

Return Policy for Non-Sale Items … If you wish to exchange your purchase please advise via email to returns@solelyshoes.com within 14 days of receiving the goods for a Returns Authorisation Code (RAC). Please note that we are unable to accept any returned goods without an RAC.

In the event of any footwear becoming faulty or under complaint we regret that we are unable to cover any return shipping costs.

We request that you return the product at your own cost to us in the UK or, if appropriate, a forwarding address in your own country. Goods must be returned as new in the original packaging and received within 14 days for UK – 28 days for outside UK.

For UK based customers we will ship out a replacement free of charge for your first exchange or refund your account as requested. For customers outside of the UK, any exchange will be charged at our normal shipping rates.
* Please note: All exchanges of reduced, clearance and sale footwear will be charged at our normal shipping rates.

Refunds to UK based customers are subject to a handling charge of £7.00 for one pair, £10.00 for two pairs and £15.00 for three or more pairs. For customers outside the UK we use our normal shipping rates as a handling charge.
Please note all customers who purchase footwear with Free Shipping will have account refunded less normal shipping rates as a handling charge,
this is to cover our delivery costs.

Please Note : Special Terms and Conditions Regarding Returns & Exchanges of Sale/Discounted Items – We are unable to exchange or refund sale items sent to addresses outside of the EEC.

We have done our best to ensure that all items advertised are accurately represented, however colour images may vary.
Every effort has been made to ensure the accuracy of the description of all footwear. On request Solelyshoes.com will be happy to give further information or clarification on any point.

Return Address

Sixties Ltd., (Solelyshoes)
3 Woodway Court, Thursby Road
Bromborough, Wirral, Merseyside
CH62 3PW
United Kingdom

email: returns@solelyshoes.com
Tel: 0151 334 0258
International: +44 (0) 151 334 0258

Please ensure you obtain a RAC (returns code) from us before
sending back any footwear. This can be obtained by emailing us or using our contact form below.

Name *

E-mail *

Subject *

Message *